FAQs

Sydney Metro, Greater Western Sydney & South Sydney areas, however we are happy to travel to area beyond this to set up your event. If you are located outside these areas please Contact Us before booking.

You can secure your event booking via Electronic Funds Transfer (EFT) or Bank Deposit. To lock in your date, a 50% deposit is required upfront, with the remaining balance due at least 7 days before your event.

We also collect a refundable bond, which will be returned to you within 5 business days after we’ve collected our items following your event.

Absolutely not. Once your quote is confirmed and a deposit is paid, your price is secured. There are no hidden costs or last-minute surprises — just a seamless, transparent process designed to make your wedding planning feel effortless.

Delivery, set-up & pack-down fee starts from as little as $40. We will provide you a more accurate quote base on your event location.

The 50% deposit is non-refundable, and we do not offer refunds for change of mind. In special circumstances, cancellations or refunds may be considered at our discretion. As we reserve your date exclusively and may decline other enquiries, full refunds are unfortunately not available if you choose to cancel.

You may reschedule your event up to 7 days prior to your original event date. Please note that rescheduling to a new date is subject to availability, as we may already be fully booked on your preferred date.

There’s nothing for you to organise or worry about. Once your event concludes, simply leave everything exactly as it is. Our team will arrive, manage the complete pack-down with care, and handle all collections seamlessly — no effort required from you. Your full bond will be returned within 5 business days following collection.